Shipping Policy
We offer same-day shipping for all orders placed before 12 p.m. pst (excluding weekends and postal holidays). Orders placed after 12 p.m. pst will ship out the next day.
We will provide you with a tracking number once your order has been shipped.
Delivery times vary based on your location, but most orders will arrive within 3-7 business days.
We offer basic USPS Ground Advantage shipping, as well as expedited shipping options. USPS Priority and USPS Express are available at an additional cost.
We are not responsible for any lost or stolen packages. Please make sure that the shipping address you provide is correct, as we are not able to reroute packages once they have been shipped.
We do not guarantee delivery dates. We only guarantee that your order will be delivered from our warehouse to the post office quickly and efficiently. We then expect USPS to do its part in delivering your order in a timely manner. We will not reimburse shipping costs if USPS does not deliver by a specific date.
Where do we ship?
We currently only ship within the United States where kratom is legal and do not offer international shipping at this time. All orders ship from our West Coast fulfilment center.
States we do not ship to:
- Alabama
- Arizona
- Indiana
- Vermont
- Wisconsin
- Oklahoma
- Arkansas
- Rhode Island
- Utah
- Nevada
- Tennessee
- Colorado
- Georgia
Cities/Counties we do not ship to:
- San Diego, California
- Jerseyville, Illinois
- Sarasota County, Florida
- Oceanside, California
- Ontario, Oregon
- Union County, Mississippi
*We do our best to update this list based on current kratom laws and regulations, but laws can change often. If you are unsure about kratom regulation in your city, county or state, check with your local law enforcement officials.
Our system will not allow orders to be shipped where kratom is banned, illegal or restricted. For more resources on kratom legislation, visit the American Kratom Association’s website, and check out their useful kratom legality map.